Update to phone lines at our Birchmount and General Hospitals: If calling through Birchmount main line (416-495-2400), add “7” when dialing an extension. If calling through General main line (416-438-2911), add “8” when dialing an extension.

Pay Your Bills

If you have received care at SHN, you can pay your bill online (with credit card), by phone, online (through your bank), by mail, or in person.

Online – Pay Using MyChart

The easiest way to pay is through MyChart. Click here to sign up or access your account:

Signing up for MyChart allows you to view invoices, make payments, book appointments and view your medical records.

Other Methods of Payment

You may pay over the phone using your credit card. Please call our secure Credit Card Payment Line and leave a message with the following information: Call 416-281-7248

  • Name of patient
  • Guarantor ID
  • Payment amount
  • Card type (we accept Visa, MasterCard and American Express)
  • Credit card number
  • Expiration date on card
  • CVV Code (3 digit Card Verification Value found on the back of the card)

Your payment will be processed within 72 hours.

You may also pay online through your bank, including TD Canada Trust, Scotiabank, BMO, National Bank of Canada, Tangerine and RBC (for RBC please add “0” in front of the Guarantor ID).

Invoices are identified with a Guarantor ID that is all numbers (view example invoice).

Mail in your cheque or money order, payable to “Scarborough Health Network” to:

Scarborough Health Network
A/R Department
2867 Ellesmere Road
Toronto, ON M1E 4B9

Please include your “Guarantor ID” on the cheque.

Payments can be made using Cash, Debit Card, Credit Card or Cheque. You can pay in person at any of the locations listed below:

Birchmount Hospital (Ground Floor)
Hours: 8:00 a.m. to 4:00 p.m.

Centenary Hospital (14th Floor)
Hours: 8:00 a.m. to 4:00 p.m.

General Hospital: Tower 10th Floor
Hours: 8:00 a.m. to 4:00 p.m.

During off hours, or you can pay at the Emergency Department registration desk.

Frequently Asked Questions

  • On our website (MyChart)
  • Through your online/telephone banking
  • By mail
  • In person at our cash offices

Note: SHN does not accept E-Transfer, please use one of the methods noted above.

Get detailed information about your payment options.

Sign up to My Chart – where you can view invoices, payments and make payment.

Call us at 416-438-2911 ext. 86840 or 416-284-8131 ext. 7245 or email ar@shn.ca

It is common for insurance companies to send out questionnaires to confirm your hospital admission after they receive the hospital bill. If you receive a questionnaire from your insurance company, complete it right away and return it to the insurance company to ensure they process your bill, or they may refuse to make a payment. If your insurance company refuses to make a payment because of an incomplete questionnaire, charges will be billed to you directly.

Invoices and statement reminders are sent out every 30 days. At 90 days, you will receive a final invoice. If the account remains unpaid 15 days after the final invoice, the account will be sent to our external collection agency without further follow up.

We will attempt to call and get an updated address from you. If we are unable to contact you due to incorrect information on file, your invoice will be sent to our collection agency without further follow up.