Epic

Central East Clinical Information System

Scarborough Health Network (SHN) and six other hospital organizations – together representing 14 hospitals in Ontario’s Central East region – have partnered to deliver a new, digital clinical information system called Epic, which went live on December 3, 2021. With this new system, each of the 1.5 million people in the Central East region who receive hospital care will have a single, unified personal health record across the partner hospitals.

Partner hospitals

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What this means for patients and families

For the first time in Central East Ontario, patients and their entire care teams have real-time access to each patient’s health information in one place. Patients are  able to view their personal health information and upcoming appointments through a free, user-friendly, secure portal called Central East MyChart.

The Epic system brings your care team timelier access to information to support clinical decision-making, including test results, medication information, and other essential health information. New features like barcode identity validation at the bedside mean your safety is our top priority, while less duplication and more efficient processes contribute to a more sustainable health system.

Changes you may notice at your next visit at SHN

• Kiosks are being staffed by Registration personnel (including on evenings and weekends) who are there to assist you in using the kiosk, answer your questions, and help direct you to your appointment. The kiosks allow you to privately register in a designated area, instead of in a waiting room.
• You may wonder why SHN staff and doctors are using computers and mobile devices. With Epic, our teams are using devices including cell phones, tablets, and computers to do their work. All the information is securely stored in Epic.
• We’ve refreshed our patient invoices with a new look and you’ll be able to pay your next hospital bill using the patient web portal, MyChart.

Helping you to access your health information

One of the key benefits of our new Epic clinical information system is that it connects with MyChart – which is an online available on the web and mobile platform that allows you to access your own health information and records all in one in one place.