We have updated our Birchmount Hospital phone lines. When you call through the main line (416-495-2400), you will need to add “7” when dialing an extension.

Seniors Health

General Information

General Information

As the population ages, more and more people in our community require specialized health care to meet their unique needs. SHN offers a range of programs specifically focused on supporting the health and overall well-being of our more senior patients.

Care plans are developed in partnership with the interprofessional team, patients, their caregivers and their loved ones to ensure patients understand their care and receive the appropriate treatment, discharge and follow up care.

SHN also works collaboratively with other health care and community organizations to support patients after they leave the hospital and facilitate a smooth transition back home.

Interested in volunteering with our seniors?

The Hospital Elder Life Program (HELP) is designed to maintain the mental and physical well-being of elderly patients during their hospitalization, thus reducing the risk of delirium and functional decline. You could gain invaluable experience and make a tremendous difference in the lives of some of our most vulnerable community members by joining our dedicated team comprised of an Elder Life Specialist (ELS) and proficient HELP Volunteers. The HELP team collaborates closely with the Seniors Health team, Nurses, Occupational Therapists, Physiotherapists, Pharmacists, Registered Dietitians, Social Workers, and Physicians.

Our Services

Our Services

Complex Continuing Care (CCC) is for patients with chronic, complex, and multiple non-urgent medical needs who need to stay in the hospital for specialized services and resources.

The CCC unit at our Centenary hospital is meant to be a temporary care setting to support patients in improving their abilities and functioning. It is a next step in patients’ recovery journey, on their way to their destination of home or community care. The goals for patients are to optimize quality of life, learn to manage their condition, and transition safely from the hospital to home or a community care facility.


  • Comprehensive geriatric assessment and treatment for elderly patients recovering from a major illness or injury
  • Complex care for patients with chronic conditions or multi-system disease, such as diabetes, cardiovascular conditions, and stroke
  • Short-term inpatient rehabilitation for patients who will be returning home or community setting following an acute care stay at the hospital

CCC Team

Our teams includes highly specialized nurses, physicians, physiotherapists, occupational therapists, physical and occupational therapy assistants, social workers, speech and language pathologists, dietitians, pharmacists and recreational therapists. They are committed to patient-centered, senior-friendly care that actively involves patients and their families.

Contact Us

Centenary hospital
Complex Continuing Care
3rd Floor, Margaret Birch Wing
416-284-8131 ext. 7363

SHN’s outpatient rehabilitation at our Centenary and General hospital includes physiotherapy and occupational therapy for patients who have been discharged but require follow-up care, as well as patients who have been referred by their physician.


  • Audiology and Speech Language Pathology (SLP)
  • Neurorehab (Stroke)
  • Hand program
  • Musculoskeletal program for hip and knee replacements, amputations, complex fractures
  • Pre-operative education for patients having a hip or knee replacement procedure

Contact Us

Centralized Patient Scheduling

For appointment inquiries, please contact us through our Centralized Patient Scheduling line.

Phone: 416-431-8167

General Inquiries

Centenary Hospital

Our Outpatient Rehabilitation space is located on the 1st floor of the Margaret Birch Wing at Centenary. It includes a gym, and separate assessment and therapy rooms.

Phone: 416-281-7266
Fax: 416-281-7224

General Hospital

Our Occupational Therapy program, including the Hand Clinic, is located on the 1st floor of the Crockford Wing at General.

Phone: 416-431-8118 ext. 4
Fax: 416-431-8180

The Geriatric Mental Health Outreach program at SHN conducts assessments and provides reports with recommendations for nursing home staff to help them manage patients who are presenting with concerning behaviours, including agitation, aggression, depression, resistance to care, psychotic symptoms or other indications of mental illness. The service is available to address the needs of patients and staff in the early stages of managing difficult behaviour in an attempt to avoid hospitalization.

The program is associated with Psychogeriatric Resource Consultation Program (PRCP). The team members, which include two registered nurses, occupational therapist and psychiatry, visit nursing homes on a regular basis.

Referrals are accepted from the following Central Scarborough Nursing Homes:

  • Bendale Acres
  • Hellenic Home for the Aged – Scarborough
  • Kennedy Lodge Nursing Home
  • Leisureworld Senior Care Corporation – Scarborough
  • Mong Sheong Scarborough Long-Term Care
  • Rockcliffe Nursing Home
  • Shepherd Lodge
  • Tendercare Nursing Home Ltd.
  • The Wexford Residence
  • Scarborough McNicoll – Yee Hong Centre for Geriatric Care
  • Houses of Providence
  • Chester Village
  • Ehatare
  • Fieldstone Commons
  • Seven Oaks
  • Tony Stacey
  • Yee Hong – Finch
  • Rouge Valley Extendicare
  • Scarborough Extendicare
  • Craiglee

Staff receive referrals from a designated person, usually a social worker, who acts as the liaison for the facility/nursing home. The designated person provides regular updates about the patient’s status. Referrals must be sent with consent from the patient’s Power of Attorney and an order from the resident physician.

Geriatric Outreach staff can also help to arrange a pre-planned admission to SHN’s psychiatric unit, if needed and if beds are available, to avoid unnecessary visits to the emergency department.