Update to phone lines at our Birchmount and General Hospitals: If calling through Birchmount main line (416-495-2400), add “7” when dialing an extension. If calling through General main line (416-438-2911), add “8” when dialing an extension.

Patient, Family and Caregiver Partnerships

General Information

At Scarborough Health Network (SHN), we are committed to Patient and Family Centred Care (PFCC) and building its principles into everything we do. PFCC defines what a quality care experience should feel like at our hospital. The Patient Declaration of Values and the Patient Partnership Principles help us at SHN continue to put patient care first at the hospital and understand the importance of patient partnership.

Our Strategic Directions

  • Build our Culture to Empower and Inspire our People
  • Improve Population Health, Health Equity, and System Integration
  • Transform the Patient Experience Through Innovation, Education, and Research
  • Set a New Standard for Exceptional Quality and Patient Safety
Patient Declaration of Values

SHN’s Patient Family Advisory Council presents the Patient Declaration of Values to our staff and community. This declaration puts SHN’s values of inclusion, compassion, innovation and courageousness, into a patient and family perspective.

Our values are to be:





Through their stories and experiences, patients and families have told us to live these values by providing:

Access to safe and timely care by compassionate and skilled professional who value working with patients and families

Care that focuses on patient safety and communication to achieve higher quality

Care that is responsive to individual differences and values diversity

A hospital-wide culture that encourages patients and families to become more active in their care

Care that is both evidence-based and considers the patient and family’s healthcare goals

Care that is strengthened by connection, information sharing and collaboration between hospital and community

Listening to Stories and Voices

Learn more about the stories and experiences that helped us transform how we deliver care at SHN, and inspired the development of our Patient Declaration of Values.

Patient Partnership Principles

The Patient Partnership Principles is our commitment to always working in partnership with our patients and families*, to achieve our mission of improving lives through exceptional care.

In all our interactions, we will be Compassionate, Inclusive, Courageous, and Innovative

Portait of a patient on a hospital bed with family.

As a Patient and/or Family Member* I will…

Treat you with respect

Be involved in decision-making about my care

Share accurate information to help you develop the best plan of care

Ask questions when I need more information

Provide feedback about my patient experience

Maintain a safe environment, free of violence and harassment

*In patient and family-centered care, patients and families define their “family” and determine how they will participate in care and decision-making

Portrait of a group of medical practitioners standing together in a hospital.

As your healthcare team I will…

Treat you with respect

Encourage and value your desired level of participation and collaboration

Maintain privacy and confidentiality of your personal health information

Provide information about your care in the language you are most comfortable

Provide safe, quality care using best practices and patient experience feedback to continuously improve

Maintain a safe environment, free of violence and harassment