Update to phone lines at our Birchmount and General Hospitals: If calling through Birchmount main line (416-495-2400), add “7” when dialing an extension. If calling through General main line (416-438-2911), add “8” when dialing an extension.

Quality Improvement

2024/25 Quality Improvement Plan

At Scarborough Health Network (SHN), we are forging ahead with initiatives that improve patient as well as staff and physician safety.

Our focus is on delivering the safest, highest quality healthcare as we contend with a postpandemic reality and enhance our diverse and specialized services. We are optimistic about the future of healthcare in Scarborough and look forward to advancing our vision of being Canada’s leading teaching community health network—transforming your health experience.

Our relentless pursuit of the highest level of safe, quality medical care, is the kind of mindful preoccupation that boldly defines our 2024-25 Quality Improvement Plan (QIP).

Check out SHN’s 2024/2025 QIP

An executive summary of this year’s plan that describes our driving priorities, how we have engaged patients and families, our work on key quality issues, and our greatest quality improvement story.

Download SHN 2024/25 QIP Narrative

A summary of:

  • How we did with last year’s QIP — including our indicator results and the status of the change ideas in the last work plan
  • Our plan for the year, outlining what are we trying to accomplish, our measurements for tracking our progress, and our change ideas for achieving our quality improvement goals

Download SHN 2024/25 Work Plan and Progress Report

Learn more about QIPs