Our SHN emergency departments are open 24 hours a day, 7 days a week. We have specially-trained ED teams of emergency care doctors, nurses, consultants, attendants, technicians, crisis/social workers, clerical/support staff and volunteers.
What We Do
- Assessment and treatment
- Stabilization and transfer to an appropriate area of care
- Admittance or discharge with community follow up
- A rapid assessment zone to expedite care for patients who are comfortable walking on their own who have a health issue that does not put them at imminent risk
Getting Emergency and Urgent Care
When to go to the Emergency Department
Adults should go to the ED if they are experiencing any of the following symptoms:
- Chest pain
- Sudden onset of weakness or dizziness, or loss of consciousness
- Sudden changes in speech or vision
- Head injury
- Broken bones
- Major sprains
- Severe abdominal pain
- Large cuts or wounds
- Unexpected heavy bleeding of any sort
- Breathing difficulties
Children should be brought to the ED if they are experiencing any of the following symptoms:
- Head injury
- Significant bone or soft tissue injuries
- High, persistent fever (38.5°C or 100.4°F)
- Persistent vomiting and/or diarrhea
- Significant lack of fluid intake (especially in a younger child)
- Significant changes in activity level
These are not exhaustive lists. If you have any doubts about whether or not to visit the ED, it’s better to be safe and go ahead — especially for children.
Sometimes you are not in a medical emergency. If you go to the ED, you will likely wait longer because your condition is not as severe as other patients who are there. In these cases, it may be better to access another health-care provider or service.
Do you have a General Practitioner (GP) or family doctor? If you need an annual check-up, or care for a minor cold or flu, sore throat, minor sprain or strain, stomach upset or minor muscle ache and pain, you should make an appointment to see your family doctor. A family doctor is the doctor who should be following your health on an ongoing basis.
There are a number of resources available to help in the search for a family doctor:
These clinics, usually staffed by family doctors, are located in various retail malls and commercial settings, and are open during the daytime and after hours.
There is a walk-in clinic located in the main lobby area of our Centenary hospital, just inside the entrance to The Court. Here, a local family doctor can see you. No appointment is necessary. For information and hours, please call 416-281-8618.
Here are some of the clinics in Scarborough. This list is not complete. Please consult your Yellow Pages directory, under the heading “Clinics,” for hours of operation and a location near you.
Walk-in Family Pratice Clinic
3585 Lawrence Avenue East
255 Morningside Avenue
Malvern Medical Centre
1333 Neilson Road
Milner Health Centre
857 Milner Avenue
Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a registered nurse. These qualified health professionals can assess your symptoms and help you decide your best first step. They can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.
The Telehealth Ontario service is provided in English and French, with translation support for other languages and a direct TTY number for those with hearing and speech difficulties. Callers can also be connected to medication information and health information audio tapes.
Call Telehealth at 1-866-797-0000. Visit the Telehealth website to learn more about this service.
Virtual Urgent Care
If you need to be seen by a doctor for an urgent medical condition that isn’t life or limb threatening, then the new Scarborough Virtual Urgent Care Clinic is here to provide you with services and care right through your phone, tablet or computer.
Your family doctor or primary care provider should always be your first point of contact. But if you’re not able to access them at the time, instead of going to the Emergency Department where you may wait longer because your condition is not as severe as other patients, booking a video appointment with our clinic may be the right option for you.
Our Virtual Urgent Care Clinic services are available seven days a week from 2 to 7 p.m. Same day appointments will be available each day.
Please visit our dedicated Virtual Urgent Care Clinic webpage to review all services, terms and conditions, and to book your appointment.
Specialized Emergency Services
416-438-2911 ext. 2550
416-438-2911 ext. 6300