Call Ahead for Volunteer Assistance (CAVA) is an innovative program for patients and visitors who need a helping hand when they come to the hospital.
Patients or visitors can call to reserve a volunteer up to 24 hours before their hospital visit. You will be met by a volunteer as you arrive, and your volunteer will not leave your side until you reach your destination. When your appointment or visit is finished, your volunteer will return to help you depart the hospital.
Volunteers can help with
- Directions to locations in the hospital
- Finding a patient room
- Reserving and using a wheelchair
- Calling a cab or WheelTrans
How to access this service
To request CAVA for your next hospital visit, please complete the request form or call the CAVA hotline or send us an email.
Complete request form
After completing the form, we will send you an email to confirm your appointment details. One of our volunteers will meet you at your pick-up spot at the scheduled time.
Email or call us
1. Email or call us
You can reach us at CAVA@shn.ca or by calling the CAVA hotline at 416-438-2911 ext. 6846 where you can leave a message.
2. Schedule your volunteer assistance
To set up your service, please have the following details ready:
- Patient name
- Contact telephone number
- Date and time of hospital visit
- Hospital site you will be visiting
- Arrival time and pick-up location
3. Receive your confirmation call
We will give you a call to confirm your appointment details. Then you’re all set. One of our volunteers will meet you at your pick-up spot at the scheduled time.
Call the CAVA Hotline:
416-438-2911 ext. 6846
Email us at: