Update to phone lines at our Birchmount and General Hospitals: If calling through Birchmount main line (416-495-2400), add “7” when dialing an extension. If calling through General main line (416-438-2911), add “8” when dialing an extension.

Call Ahead for Volunteer Assistance

Our volunteers are here for you

volunteer talking to a woman

Call Ahead for Volunteer Assistance (CAVA) is an innovative program for patients and visitors who need a helping hand when they come to the hospital.

Patients or visitors can call to reserve a volunteer up to 24 hours before their hospital visit. You will be met by a volunteer as you arrive, and your volunteer will not leave your side until you reach your destination. When your appointment or visit is finished, your volunteer will return to help you depart the hospital.

Volunteers can help with

  • Directions to locations in the hospital
  • Finding a patient room
  • Reserving and using a wheelchair
  • Calling a cab or WheelTrans

How to access this service

To request CAVA for your next hospital visit, please complete the request form or call the CAVA hotline or send us an email.

Complete request form

After completing the form, we will send you an email to confirm your appointment details. One of our volunteers will meet you at your pick-up spot at the scheduled time.

Email or call us

1. Email or call us

You can reach us at CAVA@shn.ca or by calling the CAVA hotline at 416-438-2911 ext. 6846 where you can leave a message.

2. Schedule your volunteer assistance

To set up your service, please have the following details ready:

  • Patient name
  • Contact telephone number
  • Date and time of hospital visit
  • Hospital site you will be visiting
  • Arrival time and pick-up location

3. Receive your confirmation call

We will give you a call to confirm your appointment details. Then you’re all set. One of our volunteers will meet you at your pick-up spot at the scheduled time.

Contact us

Call the CAVA Hotline:
416-438-2911 ext. 86846

Email us at:

Finding the hospital

Birchmount Hospital

3030 Birchmount Rd.
Scarborough, ON M1W 3W3
Get Directions
Phone: 416-495-2400

Centenary Hospital

2867 Ellesmere Road
Scarborough, ON M1E 4B9
Get Directions
Phone: 416-284-8131

General Hospital

3050 Lawrence Ave. E.
Scarborough, ON M1P 2V5

Important notice: The Lawrence Avenue East entrance to General Hospital will be closed on Sunday, May 26 from 7 a.m. to 7 p.m. while a crane lift moves new equipment into the hospital. If you are driving to the hospital that day, please use the entrance off of McCowan Road. Once on-site, look for signs and volunteers who will have resources to help direct you.
Get Directions
Phone: 416-438-2911