Patients or visitors can call to reserve a volunteer up to 24  hours before their hospital visit. You will be met by a volunteer as you arrive, and your volunteer will not leave your side until you reach your destination. When your appointment or visit is finished, your volunteer will return tho help you depart the hospital.

Volunteers can help with

• Directions to locations in the hospital
• Finding a patient room
• Reserving and using a wheelchair
• Calling a cab or WheelTrans

Follow these easy steps

You can reach us at cava@shn.ca or by calling the CAVA hotline at 416-438-2911 ext. 6846 where you can leave a message.

To set up your service, please have the following details ready:

• Patient name
• Contact telephone number
• Date and time of hospital visit
• Hospital site you will be visiting
• Arrival time and pick-up location

We will give you a call to confirm your appointment details. Then you’re all set. One of our volunteers will meet you at your pick-up spot at the scheduled time.