At SHN, one of our key drivers is our Strategic Direction to Set a New Standard for Exceptional Quality and Patient Safety. This is more than an everyday commitment — it is a relentless pursuit of the highest level of safe, quality medical care, and the kind of mindful preoccupation that boldly defines our 2020-21 Quality Improvement Plan (QIP).
Our quality improvement agenda is also aligned with the Institute for Healthcare Improvement’s Quadruple Aim for quality: 1) Improving the health of our patient population, 2) Enhancing the care for our patients, 3) Inspiring joy in our work, and 4) Reducing the cost of providing healthcare.
QIPs are built on a set of indicators that measure how well we are moving ahead with improving the quality of care patients receive and their experience at our hospital. For each of these indicators, we have developed a set of change initiatives for achieving our quality goals.
Our 2020-21 QIP continues to build on the momentum of SHN’s quality improvement agenda over our last three years as one connected health network. We have strengthened the foundation for quality and safety, and have made positive change through the implementation of many quality initiatives. For our 2019-20 QIP, SHN completed 100% of our change ideas, and saw a 5% reduction in patient incidents.
This year’s QIP reflects both the progress we have made and the course we are setting for the future in partnership with our patients, families, community, and other health and service providers.
Learn more about QIPs
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