Planning Our Future

Planning Our Future

Scarborough Health Network has partnered with our community to define our vision, design our new look, and plan our future facilities. Together, we shaping the future of care for Scarborough and beyond.

Our new Strategic Plan 2018-23

We proudly launched our inaugural strategic plan at our Annual General Meeting on June 28. This bold, new five-year plan sets out how we will shape the future of care for our community.

Our Vision

Canada’s leading community teaching health network – transforming your health experience 

Our Mission

Improving lives through exceptional care

Our Values

In all our interactions we will be:

Compassionate

We show empathy for our patients, families, and each other. We listen openly and speak respectfully. We provide a compassionate and safe care experience every day.

Inclusive

We are inspired by the diversity of our community. We make everyone feel welcome, respected, supported, valued and able to fully participate.

Courageous

We inspire each other to act boldly, to make a difference. We advocate for each other and the needs of our community. We work together to overcome challenges. We take accountability for our actions.

Innovative

We demonstrate excellence by embracing new ways of thinking, acting, leading, and teaching.

Our Strategic Directions

Improve Population Health, Health Equity, and System Integration
Transform the Patient Experience through Innovation, Education and Research
Set a New Standard for Exceptional Quality and Patient Safety
Build Our Culture to Empower and Inspire Our People

Who we engaged

An essential part of the planning process has been engaging our many hospital and community stakeholders to hear what you want in your hospital.

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Community service providers and health partners participated in focus groups and interviews
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Community and hospital team members participated in survey series
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Attendees at Community Forums
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Primary care physicians participated in interviews and surveys
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Patient and family members interviewed
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Patient Family Advisors engaged
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Staff, physicians, and volunteers at internal Town Hall meetings
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Strategy Wallpapers posted for staff huddles & engagement
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Hospital physicians and medical leadership engaged

Photo gallery

What we heard

Be vibrant and dynamic

Be vibrant and dynamic

There was unanimous support for taking a bold approach to planning. Our hospital needs to be ‘forward thinking’ with a willingness and ability to adapt.

Improved and expanded focus

Improved and expanded focus

There is an opportunity for our hospital to focus on our known speciality areas (i.e. cardiac, nephrology, paediatrics), as well as play a greater role in supporting improved community health.

Commitment to patients and families

Commitment to patients and families

Patient care should achieve standards of excellence, going above and beyond basic requirements of quality and safety. Just as important, we need to provide a positive care experience, being thoughtful and kind.

Playing a pivotal role in the community

Playing a pivotal role in the community

We need to continue working closely with the community, and consider our involvement in preventative health and in addressing population health needs. Our planning should also align with provincial priorities, including how services are delivered across different points of care.

Leading by example

Leading by example

Our hospital’s leadership should be visible to the community, and compassion should be felt across all areas and levels of our hospital.

Commitment to team

Commitment to team

Coordination, shared culture and common identity across our three sites can empower us as a unified hospital. Professional staff appreciate and depend upon each other’s and the broader organization’s support.

Our planning process

Our planning process included: 1) developing a new five-year strategic plan, 2) coming up with a new hospital name and identity, and 3) building a long-term master plan for hospital facilities. We have engaged with stakeholders across our hospital and community.

Share with us

We want to hear from you. Let us know your thoughts about the planning initiatives we are working on.

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Learn more

Our 2017 Environmental Scan provides an in-depth look at SRH and our Scarborough community.