Pay Your Bills

Pay Your Bills

If you have received care at SHN, you can pay your bill online (with credit card), by phone, online (through your bank), by mail, or in person.

Online payment

Received care at SHN on December 3, 2021 or after?

Example invoice with Guarantor ID
View example invoice with Guarantor ID

On December 3, 2021, SHN began using Epic – a world-class digital clinical information system. As a result, you will see an updated look to our invoices. New invoices are identified with a Guarantor ID that is all numbers (view example invoice).

Our new system provides a new payment option called “MyChart” – a safe, secure and confidential online tool. Signing up for MyChart allows you to view invoices, make payments, book appointments and view your medical records.

Once logged in, click the menu dropdown in the top left corner and select Billing Summary. On this page, you will have access to the account status for yourself and anyone you are set as Guarantor to (such as minor children). Click on the Pay Now button to make a payment at any time.

Received care at SHN on December 2, 2021 or before?

Example invoice with Account Numbers beginning with two letters
View example invoice with Account Numbers beginning with two letters

Hospital bills that predate SHN’s use of Epic have Account Numbers beginning with two letters (view example invoice).

To pay these bills online using a credit card (Visa, MasterCard, American Express), please use our online payment system. This system is safe, secure and confidential, and we do not share your information with other organizations. Your privacy will be protected.

To pay online, you will need to have your bill with you. Any payments received after 4 p.m. will be processed the next business day.

Telephone payment (with credit card)

You may pay over the phone using your credit card. Please call our secure Credit Card Payment Line and leave a message with the following information: Call 416-281-7248

  • Name of patient
  • Payment amount
  • Card type (we accept Visa, MasterCard and American Express)
  • Name on credit card
  • Credit card number
  • Expiration date on card

Your payment will be processed within 72 hours.

Online banking

You may also pay online through your bank, including TD Canada Trust, Scotiabank, BMO, National Bank of Canada, and Tangerine.

Mail-in payments

Mail in your cheque or money order, payable to “Scarborough Health Network” to:
Scarborough Health Network
A/R Department
2867 Ellesmere Road
Toronto, ON M1E 4B9

In person

Payments can be made using Cash, Debit Card, Credit Card or Cheque. You can pay in person at any of the locations listed below:

Birchmount hospital (ground floor)
Hours: 8 – 4 p.m.

Centenary hospital (14th floor)
Hours: 8 – 4 p.m.

General hospital (tower 10th floor)
Hours: 8 – 4 p.m.

During off hours, you can pay at the Emergency Department registration desk.