Patient Declaration of Values

Patient Declaration of Values

Scarborough Health Network (SHN) is committed to improving lives through exceptional care — and to deliver on this mission, we have developed our health network’s first Patient Declaration of Values (PDOV) that affirms we are listening to our patients, family members and community. Our PDOV was launched in May 2019, and extends upon SHN’s organizational values and gives them meaning from a patient/family perspective.


In all of our interactions we will be:
Compassionate    ·   Inclusive    ·    Courageous    ·   Innovative

Through their stories and experiences, patients and families have told us to live these values by providing:

  • Access to safe and timely care by compassionate and skilled professionals who value working with patients and families

  • Care that focuses on patient safety and communication to achieve higher quality

  • Care that is responsive to individual differences and values diversity

  • A hospital-wide culture that encourages patients and families to become more active in their care

  • Care that is both evidence-based and considers the patient and family’s healthcare goals

  • Care that is strengthened by connection, information sharing and collaboration between hospital and community

Patient and Family Centred Care Logo


SHN’s PDOV was created through in-depth engagement with our Patient and Family Advisory Council, Youth Advisory Council and Community Advisory Council. These Patient Family Advisors and community members took part in a world café event where we listened, observed and empathized to truly understand what our community expects from SHN.