Strategic Plan 2018-23

We are building a culture where everyone finds joy in their work. A place that encourages our people to be courageous in their acts, inclusive in their hearts, compassionate to those around them, and innovative in their thinking. Together, we embrace our shared Vision, Mission, and Values.

Our staff, physicians, and volunteers represent the rich diversity of our community. They are dedicated people who come to work wanting to make a difference and to go above and beyond in everything they do. A cohesive culture of excellence will allow us to attract and retain outstanding team members who are integral in our journey as we shape the future of care.

Year-over-year increase in patient satisfaction

Year-over-year increase in employee, professional staff, and volunteer satisfaction/engagement scores

By working closely with our community partners, we are playing a role in health education and health promotion activities, while also providing care that is more accessible to everyone. We are making it easier for people to access services and move from one provider to the next, throughout their journey.

Over half of our population are newcomers to Canada, many do not speak English or French, and our percentage of low income households is almost twice as high as the national average. What’s more, people in Scarborough access hospital services at a lower rate than any community in Canada, and many of the City of Toronto’s high priority neighbourhoods are located here, where residents often have a lack of access to affordable housing, steady employment, and enough food to eat. We must work collaboratively with our service provider partners – in health care and beyond – to address these unique challenges.

Alleviate identified problems/gaps in our community related to social determinants of health

Reduce rates of chronic disease in the Scarborough community

We learn from the rich diversity of our patients, families, and teams and discover new ways to improve the care experience. Together with our academic partners, we work to offer best-in-class teaching and research opportunities in the community hospital setting to help train the next generation of health care professionals. And, we are creating a culture that empowers everyone within our organization to contribute and implement new ideas that will help us achieve our goals.

Nothing is more important than our patient’s care experience. For many of our patients and families, we are their first interaction with Canadian health care and how we care for them is central to their ability to take power over their own health. In order to offer the best care and help our patients and families feel informed throughout their care journey, we must continue to be at the forefront of the latest developments in technology, harnessing its tremendous power in education and applied research.

SHN employees and professional staff have faculty appointments at post-secondary institutions

Frontline staff are routinely contributing to innovation

Leading innovation, education and research that transforms the patient experience in priority areas as informed by population health and health equity and quality and safety

We are committed to working with our patients, families, and partners to find bold new ways to provide exceptional quality, and to be a place where patients are not only physically safe, but also mentally and culturally safe. As well, we are building on our reputation for quality and patient safety to create a culture focused on continuous learning and improvement.

Each and every patient expects and deserves the very best quality and safest care. A focus on quality and safety is also one of the ways we can make the best use of our resources.

Zero Never Events

All patients that were admitted to the hospital and discharged get post-discharge contact

Implementation of a High Reliability Organization (HRO) framework within the next five years